Phone, iPhone and Samsung Repair in Düsseldorf

No. You can simply walk into our shop at Münsterstraße 111 in Düsseldorf-Derendorf during opening hours. An appointment is still worth it if you don't want to wait: we then set aside the replacement part for your model in advance, and you are back out the door faster. From Pempelfort, Golzheim or the Altstadt it is only a few minutes away.

For common iPhone and Samsung models, a screen replacement usually takes 20 to 60 minutes. You can wait in the shop or pop out for a coffee in the meantime. We tell you exactly how long it will take for your device when you drop it off, not afterwards.

That depends on the model, the part and the quality of replacement part you choose. A screen repair on an older iPhone costs considerably less than one on a current model with an OLED screen. You hear the price for your device before we start.

With a screen or battery replacement, your photos, messages and apps stay on the device. We don't reset anything. Still, make a backup beforehand if you can. With water damage, devices that no longer start at all and work on the logic board, we cannot guarantee that your data will be kept; there the first goal is to get access to the data again at all.

You don't have to. It does help, though: without the code we cannot fully test touch, Face ID, camera and speakers after the repair. It is your decision. If you prefer to keep the code to yourself, we check everything that can be checked without unlocking, and you test the rest together with us when you pick the device up.

In most cases yes, especially for the screen. An out-of-warranty screen replacement is considerably more expensive at the manufacturer. And you usually get your device back after 20 to 60 minutes instead of sending it away.

Every replacement part we fit and our work come with our own statutory warranty. We tell you the exact duration when you drop off your device, and it is printed on your receipt. New drop, pressure and moisture damage are excluded, as is any later work by third parties; that is the same at every repair shop.

The manufacturer's warranty on the affected part can lapse as soon as a device is opened outside the manufacturer's network. Your statutory warranty rights against the seller are not affected. If your device is still under the manufacturer's warranty, we tell you beforehand, and you can decide calmly which route you want to take.

Yes. We work with original parts. If the price matters more to you, we can also fit a tested aftermarket part on request and explain beforehand what that means for your model in everyday use. Both come with our statutory warranty.

Yes, if the work is done properly. Face ID depends on parts that are paired to your specific device. We transfer these over during the screen replacement instead of replacing them. That is exactly where many cheap repairs fail. If your iPhone shows a notice about an unknown part after the replacement, we explain where it comes from and what it means.

Switch the device off and do not charge it under any circumstances. Don't put it in rice: that does not draw moisture out of the electronics and only costs time you don't have. Bring it in as quickly as possible. With liquid damage, the first few hours decide whether the logic board can still be saved or whether corrosion has already set in.

Both happen, and from the outside you can hardly tell them apart. A sign that it is the charging port is a cable that wobbles or only charges in a certain position. A battery tends to show itself by draining quickly during use or by the device switching off in the cold. We measure it and tell you which part it really is; often a thorough cleaning of the port is already enough.

iPads and Android tablets are part of our everyday work, as are the Apple Watch and Galaxy Watch. For MacBooks and notebooks it depends on the model and the fault, so please send us a quick enquiry with the model name and a description of the problem. We then tell you honestly what can be done for your device, how long it takes and what it costs.

Within Düsseldorf we pick up your device free of charge and bring it back to you after the repair. There are no extra costs for this; you only pay for the repair itself. The offer applies within the city of Düsseldorf. One phone call is enough, and we agree on a time that suits you.

Yes. If you don't live in Düsseldorf or can't find the time, simply send us the device. Include a note with your name, your phone number and a short description of the fault. We get back to you with the price before we start and then send the repaired device back to you.

Yes. You get a proper receipt for every repair with VAT shown separately. You need it if you claim the damage on a phone insurance policy or charge the repair to your company. Just let us know when you drop off the device if the invoice should be made out to a company.