Withdrawal

Cancellation Policy (Widerrufsbelehrung)

For consumers who place an order remotely — that is, on the phone, via our form or at their own home as part of our collection service.

This is a translation for your convenience. Only the German version is legally binding: German version.

When this policy appliesA statutory right of withdrawal exists for contracts concluded at a distance (Fernabsatz) or outside our business premises. This concerns orders by phone, by email, via our enquiry form and orders concluded at your home as part of our collection service. If you come to us in Münsterstraße and place the order there, there is no statutory right of withdrawal.

Right of withdrawal (Widerrufsrecht)

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

Handy iPhone Reparatur Düsseldorf – EC-Services
Münsterstraße 111
40476 Düsseldorf
Phone: 0211 26134549
Email: info@iphonereparatur-duesseldorf.de

of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You can use the model withdrawal form below for this, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we must reimburse to you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for this repayment.

If you requested that the service should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you inform us of the exercise of the right of withdrawal with regard to this contract, compared with the total scope of the services provided for in the contract.

Early expiry of the right of withdrawal

For a contract for the provision of services, your right of withdrawal expires early if we have fully provided the service and only began performing it after you had given your express consent and at the same time confirmed your awareness that you lose your right of withdrawal once we have fully performed the contract.

In practice, this means: if you expressly want us to start the repair right away and the repair is then finished, you can no longer withdraw from the order. We point this out to you before we start.

Model withdrawal form (Muster-Widerrufsformular)

If you want to withdraw from the contract, please fill in this form and send it back. You can also simply copy out the text.

To Handy iPhone Reparatur Düsseldorf – EC-Services, Münsterstraße 111, 40476 Düsseldorf, email: info@iphonereparatur-duesseldorf.de

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service (*)

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

We are happy to answer any questions about this on the phone at 0211 26134549. See also our terms and conditions (AGB).