Privacy Policy (Datenschutzerklärung)

This is a translation for your convenience. Only the German version is legally binding: German version.

1. Controller

The controller (Verantwortlicher) responsible for data processing on this website is:
Handy iPhone Reparatur Düsseldorf – EC-Services
Münsterstraße 111, 40476 Düsseldorf
Phone: 0211 26134549
Email: info@iphonereparatur-duesseldorf.de

If you have any questions about data protection, you can reach us using the contact details above.

2. The short overview

• We do not set any cookies for advertising purposes and do not show any adverts.
• We use Google Analytics to measure reach — but only after you have given your consent. Without your consent, nothing is loaded for this and no cookie is set.
• You decide per category: statistics and map can each be allowed separately. Only what you have selected is loaded.
• Fonts are loaded from our own server. No request is sent to Google in the process.
• The Google map only loads once you expressly enable it. Until then, no connection to Google is established.
• You can use this website in full without sending us any personal data.

3. Visiting the website and server log files

When you visit this website, your browser transmits technically necessary data to our hosting provider. This data is stored in so-called log files:

• address accessed
• date and time of access
• amount of data transferred and status message
• browser type and operating system
• IP address

Purpose and legal basis: This data is necessary for the page to be delivered at all, and it helps us to detect attacks and disruptions. The legal basis is our legitimate interest in secure and functioning operation under Art. 6 para. 1 lit. f of the General Data Protection Regulation (Datenschutz-Grundverordnung, DSGVO). This data is not combined with other data or analysed in relation to you personally.

4. Hosting

This website is operated by Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, USA. The provider processes the access data mentioned above on our behalf. A data processing agreement (Auftragsverarbeitung) under Art. 28 DSGVO is in place with the provider. The transfer to third countries is safeguarded by the Standard Contractual Clauses of the European Commission.

5. Repair enquiry via the form

When you write to us using the enquiry form, we process the details you provide there:

• brand, device type and model of your device
• the damage you have selected
• your name
• your phone number
• your email address, if you provide one
• your message, if you write one
• date and time of the enquiry
• how you came to our site: the previously visited page (for example a search engine), the page on which you entered our site, and any campaign details in the address (UTM parameters)

Your browser only keeps the details of origin available during the visit in the open tab, without a cookie and without storing anything on your device. They are only transmitted if you send an enquiry. We use them to see through which channels customers find us.

Purpose: We use these details exclusively to answer your enquiry and to give you an estimate of price and duration.

Legal basis: Your consent under Art. 6 para. 1 lit. a DSGVO and, insofar as it concerns the initiation of a repair order, Art. 6 para. 1 lit. b DSGVO.

Before sending, you expressly confirm the following text: “I agree that my details are stored to handle my request. Details in the privacy policy.” Without this confirmation, the enquiry is not stored. Together with your enquiry, we store when and in which version you gave your consent, so that this remains traceable later.

Withdrawal: You can withdraw your consent at any time, informally by email or phone. The lawfulness of the processing carried out up to that point remains unaffected.

Storage period: We delete your enquiry as soon as it has been dealt with and no statutory retention periods prevent this. If a repair order is placed, the commercial and tax law retention periods of six and ten years respectively apply to the business records.

6. Protection against misuse of the form

To prevent our form from being flooded with automated spam, we limit the number of enquiries per internet connection. For this purpose, your IP address is held in the server’s working memory for a short time and then discarded. It is not stored permanently and is not linked to your enquiry. The legal basis is our legitimate interest in a functioning means of contact under Art. 6 para. 1 lit. f DSGVO.

A service such as Google reCAPTCHA is not used on this website.

7. Contact by phone, email or fax

If you call us or write to us, we process your details in order to deal with your request. The legal basis is Art. 6 para. 1 lit. b DSGVO insofar as it concerns a contract or its initiation, otherwise our legitimate interest in answering your enquiry under Art. 6 para. 1 lit. f DSGVO.

8. Google Maps

On some pages, we show a map with our location. This map is not loaded automatically. At first, you only see a preview that comes entirely from our server. Only when you click the button to load it is a connection to Google established.

When it loads, your IP address and information about your browser are transmitted to Google. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. A transfer to the USA cannot be ruled out in the process. The legal basis is your consent under Art. 6 para. 1 lit. a DSGVO.

Your decision is stored exclusively locally in your browser (localStorage) and is not transmitted to us. You can switch the map off again at any time using the button below the map, or change your selection in section 9. You can find further information in Google’s privacy policy.

9. Reach measurement with Google Analytics

We would like to know which pages are found and used in order to improve the website. For this, we use Google Analytics 4, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics only loads if you have expressly given your consent. As long as you have not given your consent, no Google script is loaded, no cookie is set and no connection to Google is established. We obtain consent via the notice at the bottom of the screen; declining there is just as easy as accepting.

After you give your consent, two cookies are set (_ga and _ga_…) that contain a random identifier. These record which pages are visited, how long the visit lasts, how you came to us, and approximate information about device, browser and region. Your IP address is shortened by Google and not stored. We only receive aggregated reports and cannot use them to identify you personally.

We have switched off advertising features: we do not show any adverts via this service, do not use personalised advertising and do not link data with Google accounts (Google Signals).

The legal basis is your consent under Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 of the Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz (TDDDG) for storing the cookies.

Transfer to the USA: Google may transfer data to Google LLC in the USA. Google LLC is certified under the EU-US Data Privacy Framework; in addition, the Standard Contractual Clauses of the European Commission apply. A risk of access by US authorities nevertheless cannot be completely ruled out.

Storage period: The usage data is deleted at Google after 14 months. The cookies in your browser expire after two years at the latest.

Withdrawal: You can withdraw your consent at any time with effect for the future and switch each category on or off individually. The change takes effect immediately:

More on this in Google’s privacy policy.

10. Fonts

This website uses the IBM Plex Sans typeface. The font files are located on our own server and are loaded from there when the page is accessed. No connection to Google Fonts or any other external provider is established, and your IP address is not transmitted to third parties in the process.

11. Storage in the browser

We store a single entry in your browser’s local storage: your selection from the consent banner. It is only created once you have made a decision — nothing is stored before that. The entry does not leave your browser and cannot be read by us. We do not set any cookies of our own; the cookies _ga and _ga_… come from Google Analytics and are only created after you have given your consent (see section 9).

12. Linked social networks

In the footer, we link to our profiles on Facebook, Instagram and TikTok. These are simple links, not embedded content. Merely visiting our website therefore does not transmit any data to these providers. Only when you click one of these links do the data protection terms of the respective network apply.

13. Your rights

You have the following rights in relation to us:

• Access to information about which data we process about you (Art. 15 DSGVO)
• Rectification of inaccurate data (Art. 16 DSGVO)
• Erasure of your data (Art. 17 DSGVO)
• Restriction of processing (Art. 18 DSGVO)
• Data portability in a common format (Art. 20 DSGVO)
• Objection to processing based on a legitimate interest (Art. 21 DSGVO)
• Withdrawal of consent given, with effect for the future (Art. 7 para. 3 DSGVO)

An informal message to info@iphonereparatur-duesseldorf.de is enough. You do not pay anything for this.

14. Right to lodge a complaint with the supervisory authority

If you believe that we are not processing your data lawfully, you can lodge a complaint with a data protection supervisory authority. The competent authority for North Rhine-Westphalia is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Kavalleriestraße 2–4, 40213 Düsseldorf
www.ldi.nrw.de

15. Obligation to provide data

You are not obliged to provide us with personal data. Without your name and phone number, however, we cannot answer a repair enquiry, because we would then have no way of reaching you. Instead, you can call us at any time or simply drop by.

16. Changes to this policy

We adapt this policy when the processing changes or the legal situation requires it. The version published here applies in each case.

Any questions? Call us on 0211 26134549 or write to info@iphonereparatur-duesseldorf.de. Back to the home page.