Request a repair – price and duration for your device

Nothing. An enquiry through this form is free and without obligation. You get an estimate of the price and duration for your model from us. A job only comes about once you agree and bring us the device or we pick it up. So sending the form commits you to nothing at all.

As a rule, as quickly as we can. Enquiries that arrive late in the evening or on a Sunday are answered on the next day we are open. If it is urgent, it is best to call us directly; then we sort out the price and the process right away on the phone instead of writing back and forth.

We use your details only to answer your repair enquiry. We don't pass them on to third parties and don't use them for advertising. As soon as the job is complete and no statutory retention period applies anymore, we delete the data. Exactly what we store is set out in our privacy policy (Datenschutzerklärung).

Just type it in yourself. There is a free text field for this in the “Model” step. We repair far more devices than appear in the selection; the list only shows the models people ask about most often. We repair older and rare devices too, so just tell us the model and the damage.

The first figure is an estimate based on the model and your description of the damage. We give you the price once we have had the device in our hands and seen the fault. If something turns up when we open it that nobody could have seen beforehand, we call you and ask before we carry on.

Yes. You don't need an appointment, and you don't have to wait for our reply either. Come to our shop at Münsterstraße 111 in Düsseldorf-Derendorf during opening hours and bring the device with you. Sending the enquiry first has only one advantage: we already know which replacement part you need and can set it aside.