General Terms and Conditions (AGB)

This is a translation for your convenience. Only the German version is legally binding: German version.

§ 1 Scope

These terms apply to all repair and service work that Handy iPhone Reparatur Düsseldorf – EC-Services, Münsterstraße 111, 40476 Düsseldorf (hereinafter “we”) carries out for customers (hereinafter “you”).

A consumer (Verbraucher) is any natural person who enters into the contract for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. We only recognise any terms of yours that deviate from these if we expressly agree to them in writing.

§ 2 Conclusion of the contract

The presentation of our services on this website is not a binding offer, but an invitation to you to send us an enquiry.

A contract is concluded when you accept our quote. You can do this in the shop, on the phone, by email or at the handover as part of our collection service. We only begin the repair after you have given your consent.

§ 3 Diagnosis and quote

The diagnosis and the quote are free of charge and non-binding for you. You can then place the order or take your device back unchanged. This does not cost you anything.

The price stated applies to the damage that was recognisable at the time of the diagnosis. If further damage that changes the price becomes apparent when the device is opened, we pause the work and inform you. We only carry out work that you have agreed to.

§ 4 Prices and payment

All prices are final prices in euros and include the statutory VAT (Umsatzsteuer). Payment is due when the device is collected or returned. You can pay in cash or by card.

§ 5 Spare parts

We use original parts. On request, we fit a tested aftermarket part instead. Which parts are suitable for your model and how they differ, we discuss with you before we start.

Removed defective parts become our property unless you request otherwise. If you would like the removed part back, please tell us when you place the order.

For devices with manufacturer protection against water, we point out that this protection is impaired by opening the device. We fit new seals, but cannot guarantee the factory condition.

§ 6 Your data on the device

We accept no liability for the loss of data on your device unless we are guilty of intent or gross negligence. Please back up your data before handing the device over if it still starts.

We do not look at your content. We do not open photos, messages or contacts. If we need access to the unlocked device for a function test, we ask you first.

For devices with active theft protection (such as the iCloud lock), we cannot bypass the lock. We do not carry out any work that would circumvent such a lock.

§ 7 Execution and duration

Times given for the duration of a repair are guide values and not binding deadlines, unless expressly agreed otherwise. If the repair is delayed because a spare part is not available, we inform you and agree the next steps with you.

If it turns out during the work that a repair is not technically possible or not economically sensible, we tell you. In that case, we do not charge you anything for the inspection alone.

§ 8 Collecting the device

We notify you as soon as your device is ready. Please collect it within four weeks of this notification. After this period has expired, we may charge a reasonable storage fee; we will point this out to you separately beforehand.

§ 9 Collection service

Within the city of Düsseldorf, we collect your device free of charge on request and bring it back after the repair. Only the cost of the repair is charged. You can find more details on the page Free collection.

§ 10 Statutory warranty

The statutory rules on liability for defects (Mängelhaftung) apply. The statutory warranty (Gewährleistung) covers the work we have carried out and the parts we have fitted. It does not extend to damage that newly occurs after the repair, for example from another fall or contact with water.

If a defect appears after the repair, please come to us with the receipt. We will look at the device again. You can find more details under Warranty terms.

§ 11 Liability

We are liable without limitation for damage resulting from injury to life, body or health, and for damage based on intent or gross negligence. In the event of a slightly negligent breach of essential contractual obligations, our liability is limited in amount to the foreseeable damage typical for the contract at the time the contract was concluded. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. Otherwise, liability is excluded. Liability under the Product Liability Act (Produkthaftungsgesetz) remains unaffected.

For devices with pre-existing damage, in particular after water damage, further components may fail when the device is opened without any fault on our part. We point this out to you before starting the work.

§ 12 Right of withdrawal

Consumers have a statutory right of withdrawal (Widerrufsrecht) for contracts concluded at a distance or outside our business premises. The details are set out in our cancellation policy.

§ 13 Data protection

How we handle your personal data is set out in our privacy policy (Datenschutzerklärung).

§ 14 Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

§ 15 Final provisions

The law of the Federal Republic of Germany applies. For consumers, this choice of law only applies insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence.

Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.