What applies after the repair
After every repair, we test the device thoroughly before you get it back. If something is still not right afterwards, simply come back to us.
This is a translation for your convenience. Only the German version is legally binding: German version.
Statutory warranty (Gewährleistung)
The statutory liability for defects (Mängelhaftung) applies to every repair. This means: our work and the parts we fit must be free of defects. You are entitled to this by law; we do not have to grant it to you separately, and we cannot take it away from you either.
What is covered
- The spare part we fitted is defective
- The repair was not carried out properly
- A function that worked before no longer works after the repair
- A component we worked on comes loose again
What is not covered
New damage is a new case. This includes in particular:
- another fall or breakage after the repair
- contact with water after the repair
- damage caused by improper handling or third-party intervention
- normal wear and tear, such as the gradual decline of a battery
- components we did not work on
If a device is opened by someone else after our repair, we can no longer judge what a later fault is due to. That is why we ask you to come to us first.
Devices with pre-existing damage
For devices with pre-existing damage, in particular after water damage, any assurance that the repair will last is only possible to a limited extent. Corrosion keeps working even after the visible traces have been removed. We tell you this before the repair so that you know what you are getting into.
Manufacturer’s guarantee
For components we have not touched, your statutory warranty against the retailer remains in place. A voluntary guarantee from the manufacturer may lapse for the repaired component. If your device is still very new and under the manufacturer’s guarantee, we tell you so, and you can decide in your own time which route you want to take.
How to report a case
Come to Münsterstraße 111 with the device and your repair receipt. A call in advance on 0211 26134549 helps so that we can take time for you. We will look at the device again and clarify with you what needs to be done.
The full terms for repair orders are set out in our terms and conditions (AGB).
Questions about the statutory warranty and guarantee
What is the difference between statutory warranty (Gewährleistung) and a guarantee (Garantie)?
The statutory warranty is required by law. It means that our work has to be free of defects, and it applies regardless of anything else we promise you. A guarantee is a voluntary promise on top of that. What exactly we promise you is written on your repair receipt.
What is not covered by a repair guarantee?
New damage. If the device is dropped again or gets wet after the repair, that's a new case. What is covered is anything related to our work or the part we installed.
What do I do if something isn't right after the repair?
Please come straight to us, ideally with your receipt. We'll take another look at the device. The sooner we hear about it, the easier it is for everyone involved.
Will the manufacturer's warranty remain valid?
For parts we haven't touched, your statutory warranty from the retailer remains in place. The manufacturer's warranty may no longer cover the repaired part. If your device is still very new, we'll tell you, and you decide.
Something not right after the repair?
Drop by with the receipt or give us a call. The sooner we know about it, the easier it is.
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