MacBook Neo Repair in Düsseldorf
Since March 2026, the MacBook Neo has been Apple's entry-level MacBook, built with the A18 Pro from the iPhone. It is the first MacBook in a long time that is designed for repair on the inside again.
No appointment
Just walk in
Price up front
Only then do we start
Usually 20–60 minutes
For most repairs
What we repair on the MacBook Neo
Screen repair
Cracked glass, black spots, lines across the picture or touch that no longer responds everywhere.
Learn moreMacBook Battery Replacement
The device no longer lasts a day, switches off in the cold or shuts down at 30 percent.
Learn moreCharging port repair
The cable no longer stays in, only charges in a certain position or not at all.
Learn moreWater damage repair
Dropped in water, caught in the rain or a drink spilled over it. Every hour counts here.
Learn moreData recovery
Your photos and contacts are still on the device, but you can no longer get them off it.
Learn moreWhat to know about the MacBook Neo
Battery screwed in instead of glued
Unlike on the MacBook Air and MacBook Pro, the battery in the Neo is screwed in. That makes the battery replacement quicker and means no solvent is needed.
Charging via two USB-C ports
The Neo charges via USB-C. The ports are fitted individually and can be replaced separately. If the device does not charge, we first check the power adapter and the cable.
Keyboard screwed in
On the Neo, the keyboard is also screwed in rather than built firmly into the case. If individual keys stick after a spilled drink, we replace just the keyboard.
How the repair works
We look at your device
We find the fault and check whether anything else is affected.
You get the price
You get the price and a time estimate before we open the device. We only start once you agree.
Repair and test
After the repair we test touch, camera, speaker and charging before you get your device back.
Questions about MacBook Neo repair
Battery screwed in instead of glued: what does that mean for the MacBook Neo?
Unlike on the MacBook Air and MacBook Pro, the battery in the Neo is screwed in. That makes the battery replacement quicker and means no solvent is needed.
Charging via two USB-C ports: what does that mean for the MacBook Neo?
The Neo charges via USB-C. The ports are fitted individually and can be replaced separately. If the device does not charge, we first check the power adapter and the cable.
Keyboard screwed in: what does that mean for the MacBook Neo?
On the Neo, the keyboard is also screwed in rather than built firmly into the case. If individual keys stick after a spilled drink, we replace just the keyboard.
What can still be replaced on a Mac?
The screen, battery, keyboard unit and fan can be replaced. On current models, the storage and memory are soldered onto the logic board and can't be upgraded. That is exactly why liquid damage on a Mac is urgent: if something runs onto the logic board, your storage is at risk too. Come in early if it happens.
Will I lose the manufacturer's warranty on my MacBook Neo?
The MacBook Neo is still young enough for this question to matter. If your device is still under warranty and there's no drop or liquid damage, go to the manufacturer first. We advise you to do that even if it means we don't get the repair. If you caused the damage yourself, the warranty doesn't apply anyway, and then we are the faster and usually cheaper option.
How much does it cost to repair my MacBook Neo?
That depends on which part is affected and whether you want a higher-quality or a cheaper replacement part. We look at your device for free and give you a quote. Then you can decide in your own time whether you want us to repair it. The fastest way is the repair request form or a quick call.
Do I need an appointment for the MacBook Neo repair?
No, you can simply come to our shop at Münsterstraße 111 in Düsseldorf-Derendorf during opening hours. A quick call beforehand is still worth it, though, because then we can get the right part ready and you're back out sooner.
Will my data be kept during the MacBook Neo repair?
Yes. For the screen, battery, charging port and camera, we don't touch your storage. Making a backup beforehand is still a good habit, because something can theoretically go wrong whenever a device is opened. If we need to get into your system for a test, we ask you first.
Still have a question? Call us on 0211 26134549 or send us a repair request.
Get your MacBook Neo checked now
Tell us what is wrong with your Apple MacBook Neo. We take a look and get back to you with the price and how long it takes.
- No obligation: a request is not an order
- Free diagnosis and quote
- A phone number or email is all we need
What is broken?
You can choose more than one. Not sure? Then pick “Something else”.
Please choose at least one problem.
The other MacBook Neo models
Same year, same build, but not always the same replacement part.
Other Mac models
Your model isn't listed? Just give us a call. We repair many more models than we list here. Go to the Apple repair overview.
Get your MacBook Neo repaired now
Tell us what's not working. We'll have the right part ready, so you don't wait longer than you need to.
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