We pick up your device for free
Can't come to us? Then we come to you. Within Düsseldorf we collect your broken device and bring it back after the repair. You only pay for the repair itself.
Free pickup
Within the city of Düsseldorf
Return included
Back to your home
Repair cost only
No travel fee
When getting to us just isn't convenient
Not everyone can get to Münsterstraße in the middle of the day. If you are stuck at the office, have small children at home or find walking difficult, you should not have to go without a repair because of it. That is exactly what this service is for.
The process is the same as in the shop, only the other way round. You get the price before we take the device with us. If the price does not suit you, the device stays with you and it costs you nothing.
We take the device to Münsterstraße because that is where the tools and the replacement parts are. At your front door we cannot open, inspect and then fully test your device properly.
- Pickup from your home or office
- We look at the damage, just as we would in the shop
- Free diagnosis and a quote before we collect it
- Repair at our shop in Derendorf
- Return delivery to the same address
- You only pay when you get it back
The service covers the city of Düsseldorf. If you live just outside, for example in Neuss, Ratingen or Meerbusch, give us a quick call and we will sort it out case by case, so you don't wait for nothing.
How the pickup works
- Send a request or callTell us which device you have and what is wrong with it, along with your address in Düsseldorf.
- Agree on a timeWe get in touch and arrange when someone can come to you.
- We collect the deviceWe take a look at the device at your door. You get the price, and only once you agree do we take it with us.
- Repair at our shopWe repair it in our shop at Münsterstraße 111 in Düsseldorf-Derendorf and then test the device thoroughly.
- Back to youWe bring your device back home to you. You only pay when we hand it over.
What we collect
- Smartphones of all brands
- Tablets and iPads
- Smartwatches
- Several devices at once
- Devices from your office or company
Not sure yet what is wrong with your device? Tell us on the phone which device it is and what happened. Then we know what to bring before anyone sets off.
Questions about the free pickup
How much does the pickup cost?
Within Düsseldorf, nothing. You only pay for the repair itself. We pick up the device from you and bring it back after the repair.
Which area does this cover?
The city of Düsseldorf. If you live just outside, give us a quick call and we'll sort it out case by case.
How does the pickup work?
You send us a request or give us a call. We agree on a time when someone can come to you. On site we look at the device, you get the price, and only then do we take it with us.
Do I have to be at home?
Yes, someone has to hand over the device and approve the repair. That can also be another person from your household or office, as long as you arrange it with us beforehand.
Would you rather come in yourself? You will find us at Münsterstraße 111, no appointment needed during opening hours. Or call us on 0211 26134549.
Request a pickup in Düsseldorf now
Tell us your device, the damage and your address. We get in touch and arrange a time with you.
4.8 out of 5742 reviews on GoogleRequest a pickup
Tell us which device it is and where you are in Düsseldorf. We get back to you with a time.
- No obligation: a request is not an order
- Free diagnosis and quote
- A phone number or email is all we need
What brand is your device?
Four short questions. Then we get back to you with the price and how long it takes.
No obligation · No sign-up · We reply as fast as we can