Why the frame is replaced along with a Galaxy screen

On most Galaxy models, the cover glass, touch layer and OLED screen are not only bonded to each other but also firmly attached to the metal frame that forms the front of the device.

That means the display is not a part that can be taken out and replaced on its own. This is why we always replace the display and frame together on Samsung phones.

Apple solves it differently: there, the display is a separate assembly that can be separated from the frame. That is where the price difference many people notice comes from.

The fixed bond allows very slim borders around the screen and good behaviour in drops, because the frame helps absorb the forces.

It also lets the device be sealed more tightly. The water resistance ratings Samsung advertises would be harder to reach with a design that can be taken apart.

So it isn't meant to make your life hard; it is a design decision that brings advantages in everyday use — and simply has its price when it comes to repairs.

The replacement gives you more than just a new screen. Because the frame comes with it, chipped edges and small dents on the front are gone afterwards.

The edges of the device look like new again. On an Apple device, by contrast, the old, dented frame stays.

A new seal is also fitted during reassembly. The result is cleaner than any approach that tries to separate only the glass from the unit.

Some shops try to remove only the cover glass on Galaxy devices and glue on a new one. Technically that is possible, and it is cheaper.

The problem: the OLED screen has to be separated from the old glass layer, and it is wafer-thin. The failure rate is high, and if it goes wrong, the damage is bigger than before.

On top of that, the bonding is rarely as even afterwards as it was from the factory. Bubbles, slightly different colours or a touchscreen that acts up at the edges are typical results. That is why we advise against it.

From the Galaxy S10 onwards, the fingerprint sensor sits under the display and is renewed along with it. You register your fingerprints again once afterwards, which takes a minute.

If you like, we do this together with you right away, before you leave the shop. Then you know it works.

A practical tip for afterwards: very thick tempered glass protectors can interfere with recognition, especially on older models with an ultrasonic sensor. If your finger suddenly isn't recognised anymore, the protector is often the cause.

Samsung has a great many models that look alike from the outside. Between a model and its Plus, Ultra or FE version there are different display sizes, and therefore different spare parts.

You can find the exact name in Settings under “About phone”. There is also a small number starting with SM- printed on the back.

With this information, we know in advance which part your device needs.