iPhone 18 Pro screen broken — what to do now

With a device from the current year, it is always worth asking about the manufacturer's warranty. It covers defects in materials and workmanship. So if a screen shows lines, develops dark spots or the touch stops working in places without any outside impact, Apple is the right place to go.

Drop damage is a different matter. Cracked glass, dents in the frame or a crack after an impact are not covered by the warranty, not even on a phone that is only a few weeks old. For that, you have AppleCare, a phone insurance policy or an independent repair shop like us.

We tell you this openly before we open anything. If your case looks like a warranty case, we show you how to go that route. Whether you take it or leave the device with us is your decision.

With the 18 Pro, Apple uses an aluminium unibody design. The frame and back are made from a single piece instead of several glued-together parts. Ceramic Shield 2 sits on the front, Ceramic Shield on the back.

For repairs, this means two things. The front cover glass has become tougher, but it is not unbreakable, and an impact on an edge will still crack it. And a dent in the unibody cannot be straightened on its own, because there is no longer a separate frame that we could replace.

The device is rated IP68, according to Apple up to six metres for half an hour. This rating applies to an unopened device. After every repair we fit a new seal, but we cannot guarantee factory-level protection afterwards. Nobody can after a device has been opened, not even Apple.

The two models look alike, but their screens are different sizes. The Pro measures 6.3 inches diagonally. The Pro Max comes in at 6.9 inches.

Screens cannot be swapped between the two. So when you call us or send a request, please give us the exact model name. You will find it in Settings under “General” and then “About”.

With this one detail, we can have the right replacement part ready before you arrive. That is the difference between a repair you wait for in the shop and a second trip across town.

A cracked screen is not just about looks. Moisture gets through the cracks to the electronics underneath, and the IP68 protection is gone at that spot anyway.

On top of that, small glass splinters come loose when you swipe. If you keep using a broken screen for months, you often end up with two problems instead of one, and the second one affects the layers under the glass, which are much more expensive.

If you can't make it in right away, put a screen protector over the crack for the time being. It holds the splinters in place and keeps some of the moisture out until you come by.

On the iPhone 18 Pro, we replace the screen with high-quality replacement parts. You get back a screen that looks and responds like the one you bought the phone with.

For older models, a cheaper option is also available. We explain calmly which one suits your device, and you hear the price before we start.

Give us a quick call before you come. Then everything is ready when you arrive, and we can get started straight away.

A screen replacement is only finished when everything connected to the screen works. For us, that is part of the job and not an extra service.

The Face ID components sit in the top area of the screen and are tied to your device. We move them from the old screen to the new one. What works and what doesn't is explained in detail in the article on Face ID after a screen replacement.

The most important thing is an up-to-date backup. We don't touch your storage during a screen replacement, but whenever a device is opened, something can in theory go wrong. How to do it quickly is explained in the article on backing up before a repair.

Your passcode is also helpful. Without it, we cannot fully test touch, Face ID and the camera after the new screen is fitted. It is not required. You decide, and we then test together with you whatever can't be tested without the code.