Phone repair near you — how to find the right shop

For most repairs it doesn't matter whether the shop is two or twenty kilometres away. With a phone it does, because you don't have the device in the meantime.

Then there is the trip itself. You go twice: once to drop it off and once to pick it up. For some repairs you can even wait in the shop instead of leaving the device — that only works if the shop is nearby.

And if something still isn't right after the repair, a shop you pass anyway is worth more than any hotline.

Mail-in repairs are often advertised at lower prices. Add the days your device spends in transit — there and back.

On top of that, with a mail-in service nobody shows you the device. You read what was broken on a receipt instead of seeing it on the opened device.

We do both. You can send in your device and get it sent back free of charge, and within Düsseldorf we pick it up for free. If you live nearby, coming to us is still almost always the faster way.

These questions take two minutes and tell you more about a shop than any star rating.

There are things you shouldn't have to ask about. If they come up on their own, that is a good sign.

The most common pattern is a very low price on the phone that turns into a different one once the device is open. Get the price before the work begins.

The second pattern is the device that has to go “to the specialist department” and disappears for days without anyone saying where. Ask about that beforehand, not afterwards.

And if nobody is willing to write on the receipt which part was fitted: that is not a formality. It is the only proof you will have later.

Don't look at the average rating; look at the texts. The interesting reviews are the ones where something went wrong — and how the shop responded.

It is also worth checking whether specific devices and specific damage are mentioned. Someone who names their model was really there.

We are on Münsterstraße in Düsseldorf-Derendorf. No appointment needed — you can just drop by.

From Pempelfort, Golzheim and Düsseltal it is a short trip. The same goes for the city centre, Mörsenbroich and Unterrath.

Give us a quick call beforehand and tell us your model. Then the right spare part is ready when you arrive.